RIBO conduct and consumer disclosure

The digital-first Panda7 approach

At Panda7, transparency and simplicity are built directly into our DNA. As a modern, independent digital insurance brokerage operating in Ontario, we strictly adhere to the standards, ethics, and regulations set forth by The Registered Insurance Brokers of Ontario (RIBO). RIBO regulates the licensing, professional competence, and ethical conduct of all insurance brokers in the province to ensure you are always protected.

Unlike traditional, paper-heavy brokerages, Panda7 provides a primarily digital experience. We leverage advanced technology and real-time comparison tools to do the heavy lifting for you—scanning Canada’s top insurance providers to deliver the best possible options for your coverage and budget. No matter how advanced our tech is, we will always put the client first.

As part of our commitment to you, we provide direct access to the two mandatory consumer resources outlined by RIBO. These documents detail the professional behavior and dedicated support you can expect from us:

• Principles of Conduct for Insurance Intermediaries (PDF)

• About Your Insurance Broker Fact Sheet (PDF)

Your essential role: transparency in the digital process

Because Panda7 delivers a fast, automated, and paperless online quoting system, the accuracy of your digital input is absolutely vital.

To ensure our technology can successfully secure the best rates and valid coverage for you, you must be fully transparent and completely accurate throughout the entire online process.

• Honest Data Entry: Providing precise details about your claims history, property specifications, and personal circumstances allows our platform to generate accurate, binding quotes.

• Material Changes: Because our digital experience is built on trust, you are obligated to use our portal or contact us to instantly update your information if any significant changes occur in your situation.

• Remember, complete honesty upfront guarantees that your policy will stand strong when you need to file a claim.

The Panda7 & RIBO standard

To guarantee the highest level of consumer protection behind our digital platform, we strictly maintain:

• Errors & Omissions (E&O) Insurance: Protecting you and ensuring total professional accountability.

• Fidelity Bonding: Safeguarding your premiums in the secure, unlikely event of financial mishandling.

• Accessibility for All: We are dedicated to providing a barrier-free, accessible digital environment for every single user.

Your rights as a consumer

When you choose Panda7’s digital platform, your rights remain our top priority:

• Transparency in Premium Calculation: You have the right to know exactly how your insurance premiums are calculated, with all digital quotes showing a clear, upfront breakdown.

• Clear Broker Compensation: You have the right to know how we are paid. Panda7 transparently discloses all commission information at the point of sale. Our commission is already built into the premium from our insurance partners, ensuring our technology always remains completely unbiased.

• The Best Value Quotes: Our tech-driven marketplace will always present the best value options based on your inputs. In compliance with Ontario's Take-All-Comers rule, our system will never unfairly withhold a valid auto insurance quote from you.

• Privacy & Data Protection: In a digital world, your data security is paramount. You have the right to understand exactly how your personal information is used and protected.

Complaints & support

We design our technology to put you first, but if you feel we have failed to meet our regulatory obligations under the Registered Insurance Brokers Act, you have the right to escalate the matter: